Analytics

• Lead enterprise and market-level analytics, identifying performance trends, variation, emerging patient dissatisfaction patterns, and priority improvement areas; translate findings into actionable insights and strategic recommendations for executive, operational, and clinical leadership, integrating patient comments, brand/reputation data, and operational metrics.
• Design and implement predictive analytic approaches to identify early indicators of patient dissatisfaction, service breakdown trends, and high reliability opportunities, partnering with leaders to analyze and interpret data insights.
• Lead daily/monthly/quarterly survey data reporting supporting board of directors, executives, and markets providing leadership visibility into gap to goals, improvement opportunities and variation impacting loyalty.
• Upload daily performance scores data to enterprise reporting platforms (i.e., PowerBI) with direct governance of data dashboards, ensuring data refresh reliability and data reporting accuracy.
• Administer and optimize patient experience survey vendor platform to support organizational and market standardized and custom data reporting, dashboards, queries, and analyses.
• Manage survey vendor platform governance and user access, including permissions, data security standards, account administration, and coordination with IT and vendor partners.
• Develop standardized enterprise data reporting mechanisms to support consistent KPI measurement, transparency, and accountability across the organization.
• Design and maintain internal automated patient experience dashboards and self-service reporting tools that improve leader accessibility, usability, and real-time visibility of performance metrics and scores.
• Lead organizational training and adoption efforts related to patient experience analytics tools, reporting, and platforms, including education for leaders and teams on dashboard utilization, data interpretation, and other capabilities.

Other Job Functions

• Attend staff meetings or other company sponsored or mandated meetings as required
• Perform additional duties as assigned
• Ability to work off-hours and on call when required

Basic Qualifications

• Bachelor’s degree in Data Analytics, Healthcare Informatics, Healthcare Data Science or related field required.
• 8-10 years of progressive experience:
  • Healthcare data analytics and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures)
  • Data engineering, data governance, or data management
  • Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey)
  • Demonstrated experience leading enterprise analytics initiatives and cross-functional projects

Strongly Preferred Qualifications:

• Master’s degree in Healthcare Management, Data Analytics, Healthcare Informatics, Healthcare Data Science or related field.

Originally posted on Himalayas