Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.

Role Description

Client Development & Interaction

• Deliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organisation.

• Design and lead consultative engagements focused on technology adoption, cost optimisation, workflow efficiency, and experience improvement.

• Drive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholders.

• Represent AltoVita at industry events and senior client forums across the Americas.

• Present supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessions.

• Lead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.).

• Champion the client's full adoption of AltoVita's technology and product suite.

• Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events.

• Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards.

• Demonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managed.

• Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance).

• Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.

Strategic Client Ownership & Supply Chain Management

• Own and lead the end-to-end relationship with a designated key corporate client(s), serving as their primary executive point of contact across all strategic and operational matters.

• Co-lead strategy client's accommodation supply chain strategy, including partnering, and expanding the supplier network to ensure consistent quality, coverage, and competitiveness across the US.

• Lead the negotiation, execution, and ongoing management of Master Lease Agreements (MLAs), including renewals, amendments, and compliance oversight.

• Develop a deep understanding of the client's global mobility programme, workforce profile, and accommodation needs to anticipate demand and shape supply strategy accordingly.

Supply Chain Growth & Commercial Leadership

• Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets.

• Manage supplier relationships at a senior level, ensuring performance, compliance, and strategic alignment.

• Work cross-functionally with AltoVita's supply, product, and operations teams to deliver an integrated and scalable supply chain.

• Track and report on supply chain KPIs, occupancy trends, cost benchmarks, and MLA utilisation.

Requirements

• Minimum 10+ years of experience in corporate housing, global mobility or relocation is a must.

• Significant and proven experience managing direct corporate accounts and enterprise-level clients. Demonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagement

• Exceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levels.

• Commercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigation.

• Demonstrated experience negotiating and managing Master Lease Agreements or similar long term accommodation contracts.

• Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)

• Commercially astute, with the ability to translate client needs into supply strategy and accommodation providers

• Fast learner, problem solver.

• Frequent travel is required for this position.

Ways of Working

AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.

Join our Team

AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.

Becoming an AltoVitian means you will benefit from:

• A team that will always put you first

• Incredible opportunities for growth and career advancement

• A fully-remote working environment

• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more

• A work-from-home allowance to get your home-office set up

• A generous vacation package so you can recharge or explore

Originally posted on Himalayas