Standard Title - Principal Architect

Roles & Responsibilities:

• Act as the trusted technical advisor to customer CIOs, CTOs, Enterprise Architects and Senior leadership, driving technology strategy and enterprise architecture for large-scale Telecom BSS transformation programs.

• Lead end-to-end business, solution and enterprise architecture across Telecom Business Support Systems (BSS), including CRM, Billing, Real-Time Charging, Order Management, Enterprise Product Catalogue, Digital Channels, OSS/BSS and enterprise integrations.

• Own the overall technical vision, target architecture, transformation roadmap and implementation strategy from solution design through production launch and operational excellence.

• Drive customer technology strategy, architecture governance and roadmap planning aligned with business objectives, operational transformation and long-term platform evolution.

• Lead technical discovery workshops, architecture reviews, design sessions and executive steering committees to drive key business and technology decisions.

• Provide architectural leadership across multiple technical workstreams, ensuring alignment between product engineering, delivery, operations and customer IT organizations.

• Own solution architecture for functional and non-functional requirements, including scalability, availability, resiliency, security, observability, performance and disaster recovery.

• Define architecture principles, technology standards, integration patterns and application roadmaps to ensure scalable and future-ready platforms.

• Lead end-to-end integration architecture across CRM, Billing, Charging, Product Catalogue, Order Management, Provisioning, Digital Channels, OSS, Enterprise Applications and third-party ecosystems.

• Drive cloud-native architecture, API-first design, event-driven architecture, microservices and platform modernization initiatives.

• Own technical governance throughout the delivery lifecycle, ensuring architecture compliance, quality assurance and successful execution across all workstreams.

• Lead production readiness, go-live planning, cutover strategy, hypercare and transition to operations while ensuring service stability and business continuity.

• Partner closely with Product Management, Engineering, Delivery, Infrastructure, Cloud, Security, QA, SRE and Operations teams to accelerate customer deployments and resolve complex technical challenges.

• Act as the primary technical escalation point for customer-facing issues, delivery risks and cross-functional technical decisions.

• Build strong executive relationships with customer stakeholders and act as the single technical point of contact for architecture, technology and delivery governance.

• Support business development, pre-sales and account growth by defining transformation strategies, technology roadmaps and solution proposals for new and existing customers.

• Drive continuous platform optimization, operational excellence and technology innovation throughout the customer lifecycle from strategy through launch and operate.

• Mentor solution architects, engineering teams and technical leaders while promoting architecture best practices and engineering excellence.

Preferred Qualifications & Experience Requirements:

• 15+ years of experience in Telecom BSS/OSS with deep expertise in CRM, Real-Time Charging, Billing, Enterprise Product Catalogue, Order Management, Provisioning, Fulfilment, Digital Channels and Telecom System Integration.

• Proven experience leading enterprise architecture, technology strategy and delivery for large-scale Telecom BSS transformation, modernization and greenfield deployment programs.

• Extensive experience serving as a customer-facing technology leader, trusted advisor or enterprise architect engaging directly with CIO, CTO and executive stakeholders.

• Strong consulting background with demonstrated experience driving business transformation, technology consulting and architecture governance engagements.

• Proven experience leading cross-functional engineering, architecture, delivery and operations teams across complex multi-vendor environments.

• Deep understanding of Telecom enterprise architecture, cloud-native platforms, API-first architecture, microservices, event-driven systems and distributed applications.

• Hands-on experience with large-scale mission-critical systems including CRM, Billing, Charging, Product Catalogue, Order Management, OSS/BSS, Middleware, Integration Platforms and Enterprise Applications.

• Experience leading production readiness, cutover planning, production deployments, hypercare and transition to managed operations.

• Strong knowledge of cloud platforms (AWS, Azure, OCI or Private Cloud), Kubernetes, Docker, CI/CD, DevSecOps, Observability and Site Reliability Engineering (SRE).

• Experience designing secure, highly available, scalable and resilient telecom platforms supporting large subscriber bases.

• Demonstrated experience working closely with Sales, Business Development, Product Management, Engineering and Delivery organizations to define customer transformation strategies and drive successful program execution.

• Strong understanding of Telecom industry frameworks including TM Forum (eTOM, SID, TAM, Open APIs), ITIL and OSS/J.

• Excellent executive communication, stakeholder management, strategic thinking, negotiation and leadership skills with the ability to influence technical and business decisions across customer and internal organizations.

• Proven track record of successfully delivering multiple Tier-1 Telecom transformation programs from strategy through implementation, production launch and operational excellence.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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Originally posted on Himalayas