We are looking for an Engineering System IT Support to join our team and support the maintenance of our Engineering IT services, ensuring they remain operational, performant, and aligned with business and end-user needs.

In this role, reporting directly to the Engineering Systems IT Manager, you will contribute to managing deployment solutions, including building, testing, and debugging software packages, while efficiently resolving incidents, problems, and service requests related to installations, patching, and upgrades.

The Engineering System IT Support role is remote-based.

What a typical day looks like:

• Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users
• Support the management of deployment solutions, including building, testing, and debugging software packages
• Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades
• Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases
• Assist with technical support activities, as well as routine maintenance and administration tasks
• Collaborate with other IT teams to support shared server responsibilities and overall IT operations
• Contribute to the delivery of new and enhanced services as part of ongoing projects

Design, Process & Technology Engineering