• Continuous Learning & Development:
  • Stay updated on the latest developments in the company’s products, industry trends, and emerging technologies.
  • Participate in ongoing training and professional development to enhance technical skills and product knowledge.

Qualifications:

• Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field.
• 7+ years of experience in a customer success, account management, or related role within the software industry.
• Proven track record of managing and growing customer relationships.
• Experience leading and managing customer success teams.
• Strong understanding of SaaS (Software as a Service) business models and technology.
• Manufacturing industry knowledge is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to customer issues.
• Proficiency with CRM (salesforce) software and customer success tools.
• Proficiency in the Microsoft and Google Suite of products.
• Ability to travel domestically up to 25%

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional development and growth.
• A collaborative and supportive work environment.
• Remote-friendly environment
• Monthly stipend for gym membership
• Home office set-up stipend

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment

Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US), which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon’s isolated cloud environment where accounts are only granted to US Persons working for US organizations.

Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please inform your recruiter.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90,000/year in our lowest geographic market up to $110,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Other incentives and compensation may be available based upon a number of factors including bonus, equity, and OTE (on target earnings)

Originally posted on Himalayas