Position Summary

Position Summary

The Epic Products Analyst, Senior applies advanced knowledge of healthcare operations and information technology principles to provide multifaceted direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of complex system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating multiple alternative approaches to determine the best solution to meet the needs of the organization

Roles focuse will be Cadence/ Patient Access

Responsibilities

Essential Functions

• Conducts and attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs
• Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software
• Assists with and coordinates the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner
• Monitors system performance; troubleshoots and resolves application issues and system errors
• Leads the effort in the evaluation and implementation of new module releases
• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation
• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio
• Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions
• Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information
• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments
• Coordinates and participates in application upgrades and changes
• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted