eSkillz is passionate about empowering people through personalized, people-first technology solutions. We transform learning and talent management platforms into tools that are easy to use, visually align with customer brands, and support real learning outcomes. From software evaluation to implementation, custom app development, and day-to-day administration, we tailor every solution to help solve unique challenges. By simplifying technology and enhancing usability, we deliver solutions to help our customers maximize their tech and their talent.

***This a fully remote freelance/contract position. Please see below for more details.

About the Role:

eSkillz is seeking a Support Specialist to join our End-User Support team. In this role, you’ll serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software. You’ll be part of a global team providing 24/7/365 support to users around the world. Your primary responsibility will be helping end users troubleshoot issues so they can stay on track with their required training. Most interactions will occur via live chat, where you’ll manage multiple conversations simultaneously, with additional support provided through tickets and phone calls as needed. This is an hourly contractor role that is not eligible for benefits. We pay on a monthly cadence based on hours worked.

What you'll do:

• Spend most of your time actively responding to users in real-time via chat or processing support tickets.

• Monitor email and Microsoft Teams messages toassistteam members.

• Review updates to Knowledge Base articles and client communications on new policies and procedures to better support the team.

• Maintain key performance indicators (KPIs).

• RepresenteSkillzand the client professionally in all interactions.

• Attend meetings and training sessions asrequired.

• Monitor user trends, flag unusual activity, and report findings to management.

What you'll need:

• Excellent written and verbal communication skills in English.

• Strong problem-solving and research skills to quicklyidentifysolutions. We support over 30 clients, each with unique requirements.