Technical Leadership & Customer Success

• Serve as the technical SME for customers throughout the onboarding process and beyond; defining and building project plans with confidence and clarity
• Maintain a customer-centric approach across all project phases, ensuring customers feel supported and informed at every step
• Act as a technical advisor to the GTM team: helping Sales understand hardware requirements, customer site considerations, and onboarding timelines
• Own relationships with critical utility members and build the trusted contractor network AGent relies on in the field

Hardware Operations & Alerting

• Ensure customer generators remain connected, maintained, and healthy after onboarding. Our objective is to have a portfolio of reliable assets that perform when markets call
• Build an alert system with the engineering team to proactively surface hardware or connectivity issues before they affect performance
• Support the hardware alerting protocol including repair cases, troubleshooting workflows, and resolution tracking

Cross-Functional Partnership & Scaling

• Work closely with the field engineering team and engineering team to continuously improve AGent's hardware and software products and expand field hardware options
• Help build the systems and protocols that allows field operations to scale

Qualifications

Required

• Electrical engineering degree or equivalent hands-on field experience
• 3+ years of project management experience managing multiple projects and stakeholders simultaneously
• Experience working with utilities: you understand how they operate and have built relationships within them
• Deep experience with generator sets (gensets) and their automatic transfer switches (ATS)
• Willingness to travel 25-40% of the month depending on the season
• Demonstrated aptitude for troubleshooting and creative problem solving in the field
• Exceptional attention to detail and strong self-initiative: you don't wait to be told what needs to happen next
• Ability to communicate complex technical concepts clearly, both verbally and in writing
• Comfortable working independently in a remote environment with a high degree of autonomy
• Valid driver's license and willingness to travel to customer sites as needed

Preferred

• Experience in the virtual power plant, distributed power plant, or DER aggregation industry
• Familiarity with wholesale energy market participation and the operational requirements it creates for field assets
• Experience building contractor networks or vendor relationships in the field
• Located in Texas, Louisiana, Mid West or the Mid Atlantic. Proximity to key customer sites is a meaningful advantage

Benefits

• Competitive base salary, performance bonus, and early-stage equity
• 100% employer-paid Health, Dental, and Vision premiums for full-time employees
• Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA
• Basic Term Life Insurance + voluntary insurance options
• Flexible PTO
• Fully remote — work from anywhere in the U.S.
• Direct access to the founding team and real ownership of your work from day one
• A front-row seat to the energy transition

Originally posted on Himalayas