Operations:

• Create, document, and maintain Standard Operating Procedures (SOPs), workflows, and process guides that the team can actually use
• Regularly review existing processes against business data and drive improvements — identify inefficiencies before they become problems
• Support the implementation and rollout of new operational updates, tools, and organizational changes with thoroughness and compliance
• Coordinate across departments and functions to ensure operational continuity and alignment
• Contribute to data analytics efforts — collect, organize, interpret, and present operational data in clear formats for decision-making

Client Communication & Relationships:

• Serve as a professional point of contact for clients — written and verbal communication must reflect Wingz's standards at all times
• Build and maintain strong client relationships through consistent, proactive, and reliable communication
• Handle client inquiries, escalations, and follow-ups with clarity, professionalism, and appropriate urgency
• Understand client needs deeply enough to anticipate issues and communicate solutions before they are asked

Leadership & Team Development:

• Lead or co-lead a team — previous team leadership experience is required, and you will be expected to step into that role here
• Actively nurture the career development of team members and direct reports — coaching, mentoring, and feedback are part of the job, not optional
• Model accountability, clear communication, and high standards for your team
• Identify skills gaps and growth opportunities within the team and raise them with leadership constructively

Leadership & Executive Communication:

• Communicate directly and explicitly with executives, leadership, and stakeholders — no ambiguity, no over-hedging
• Prepare clear updates, reports, and briefings that give decision-makers exactly what they need without burying the point
• Raise issues, risks, and recommendations proactively — leadership should never be the last to know
• Represent the team and the work confidently in any forum — written memos, verbal updates, or live meeting

Requirements

What We Are Looking For:

• Minimum 3 years of combined, relevant experience spanning finance/accounting and operations — not one or the other, both

• Demonstrated experience leading or managing a team in any capacity
• Track record of building or improving SOPs, workflows, or business processes
• Background in client-facing roles where communication quality directly affected outcomes
• Experience working in a remote environment is strongly preferred — you understand remote discipline, async communication, and self-management
• We do not require experience with any one specific tool. We require the mindset and capability to learn and use whatever the business runs on.

Communication:

• Solid English communication — both written and verbal — is non-negotiable. You will be communicating with US-based leadership, executives, and clients
• Written: reports, SOPs, email correspondence, and internal documentation must be clear, concise, and professional at all times
• Verbal: you must be comfortable speaking in team meetings, client calls, and leadership briefings — articulate, confident, and direct
• You communicate with intention. You do not leave room for misinterpretation when it matters

Who You Are:

• You are passionate about remote work — not because it's convenient, but because you treat it as a serious career path and show up accordingly
• You are dedicated — to your craft, your team, and the organization you represent
• You are a critical thinker — you question processes, look for root causes, and bring solutions, not just observations
• You are explicit — in what you communicate, what you need, and what you expect, whether speaking to a team member or an executive
• You invest in your team — you genuinely care about the growth of the people you work with and make time for it
• You follow through — on compliance, on implementation, on commitments. The business can count on you
• You adapt — to new tools, new processes, and organizational changes without friction or complaint

Originally posted on Himalayas