We are seeking an experienced Forward Deployed Engineer to join our team. This role serves as the technical bridge between our customers and product teams, ensuring our software delivers value within complex operational technology (OT) environments.
Reporting to the Forward Deployment Engineering Manager, the Forward Deployed Engineer will collaborate with product, engineering, and sales to align on the customer’s real operational problem, the product roadmap, and the deployment strategy. This role is a unique opportunity to blend deep technical ownership with customer-facing judgment - owning the outcome in the field and helping turn that outcome into product.
Job Responsibilities
• Work closely with internal teams and customers to deploy, integrate, and operate our software in live
process control environments until it is in production use
• Write, configure, and ship the integrations, data flows, and state machine logic required to make the
product work against site-specific systems, constraints, and operating practices
• Commission, test, and validate solutions in customer environments; diagnose issues at the software, data, and control-system boundary and drive them to resolution
• Own technical outcomes for the, not just the go-live phase, and feed field learnings, reusable connectors, and product gaps back to engineering and product• Coordinate third-party commissioning and installation personnel where needed, while remainingaccountable for the technical result• Work with operators and stakeholders to define success, demonstrate operational value, and capture evidence of adoption and customer outcomes• Apply knowledge of pipeline operations, hydraulic modeling/simulation, and management of change to scope and build solutions that fit real operating processes