Core Competencies:

• Skilled at turning technical or scattered knowledge into a clear answer a customer would genuinely want to read.
• Editorial judgement - able to prioritise, and to explain and defend that judgement to stakeholders.
• Comfortable being the human in the loop - giving clear direction up front and catching what AI gets wrong at the end, every time, without exception.
• Practical, organised thinker who can define and stick to a simple, consistent structure.
• Comfortable being the person who sends something back if it doesn't meet the standard, regardless of who wrote it.
• Discipline and attention to detail.
• Owner-operator mindset - does the work personally as well as setting the bar for others' output.
• Comfortable with data - reads it and adjusts the plan, not just reports the numbers.

Key Performance Indicators

• How fully and clearly we answer the real questions our customers and prospects ask.
• Whether Babble's content is being found and cited by AI search tools (like ChatGPT or Google's AI answers) when people look for answers.
• Growth in people choosing to follow Babble's content directly, rather than us having to chase attention.
• How often our own sales and account teams choose to share the content with customers themselves - a real test of whether it's trusted, not just produced.

• Strong content or editorial background in a B2B environment - proven ability to define what a business says, not just write it well.
• Familiarity with the They Ask, You Answer (Endless Customer) approach to content is a strong advantage.
• Excellent, precise written English is essential - this role produces content that represents Babble publicly, and the standard of written English will be closely assessed.
• Experience using AI tools in a disciplined, consistent way to produce genuinely high-quality, on-brand content - not generic, unchecked AI output. Experience with agentic AI specifically is a bonus, not a requirement, given how new that technology still is.
• Comfortable working alongside one other person day to day, setting a shared standard rather than working in isolation.
• Experience maintaining consistency and quality across content produced by multiple contributors.
• Confident holding a quality standard and pushing back on stakeholders, including senior ones, when content doesn't meet the bar.

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

Home-Working Policy

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Originally posted on Himalayas