Who We Are

Collaboration.Ai is a mission-focused, AI-powered software and services company based in Minnesota, with employees, partners, and customers around the world. We unite people, technology, and purpose to accelerate breakthroughs that transform industries, empower communities, and create a more sustainable future. We collaborate with organizations across the defense ecosystem, helping them navigate complex challenges and drive transformative change. To learn more about us, visit .

Our product lineup:

• NetworkOS: NetworkOS is an AI-powered platform that aligns people, purpose, ideas, and expertise in real-time, generating actionable insights to propel movements forward.
• CrowdVector: CrowdVector is an integrated solution marketplace and innovation management platform that rapidly uncovers new ideas and advances breakthroughs to fuel movements.

About the Role

We’re looking for a patient, detail-oriented full-time Help Desk Specialist to be the first point of contact for end users of our software and grow into leading our support function as it scales. You’ll start hands-on: triaging and resolving 1st-level issues, routing what you can’t fix to the right team, and building the self-service content that keeps repeat questions from piling up. This is a brand-new function at Collaboration.Ai, so you’ll have real influence over how support is run as we grow it — the tools, the process, and the standards. Because much of our work touches government customers, this role also carries real responsibility for handling customer data and access carefully and securely.

This is a remote, work from home position. Preferred candidates are located in Eastern Standard Time.

What You’ll Do

1st-Level Support

• Provide 1st level support to end users of our software over the channels we agree on, mostly email.
• Log, triage, and track issues in HubSpot, creating clear internal tickets so the right team picks them up quickly.

Ticketing, Tools & Workflow

• Own day-to-day use of HubSpot for ticketing and customer email correspondence.
• Create and track Jira tickets to hand off issues that need engineering, written clearly enough that engineering can act without a lot of back-and-forth.
• Maintain our Confluence space as the source of truth for support process documentation.

Knowledge Base & Self-Service

• Build and maintain self-service material for our help center: articles, FAQs, short how-to guides that cut repeat questions.