• Desktop and Server Operating Systems (Windows, Mac, Linux) 

• Microsoft Office 365, Azure, Teams, OneDrive, SharePoint 

• Networking Devices (firewalls, switches, wireless access points) 

• Line of Business Applications 

• On-premise and Cloud Backup and Disaster Recovery 

• Hardware peripherals (printers, monitors, docking stations, webcams, etc.) 

• Mobile Devices / Mobile Device Management (MAM / MDM) 

• Provide escalation support as necessary for Level I Helpdesk staff 

• Assist with the onboarding and offboarding of clients, systems, and users 

• Deploy and maintain security tools and management agents 

• Maintain current notes and time entries for all requests in the helpdesk ticketing system 

• Create and maintain comprehensive documentation for internal and client systems 

• Work with third-party vendors to remediate issues as needed 

Required Education, Experience, & Skills

• Minimum 1+ years working for a Managed Service Provider (MSP) 

• Minimum of 3+ years’ experience working on an Information Technology Helpdesk using remote support tools 

• Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) 

• Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)  

• Ability to provide exceptional customer service in all situations 

• Possess strong troubleshooting, problem-solving, and verbal/written communication skills 

• Experience with Microsoft Windows desktop and server operating systems  

• Experience with Microsoft Office 365 / Azure administration 

• Proficiency with Microsoft Server Active Directory / Group Policy  

• Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) 

• Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. 

• Knowledge of scripting and automation tools a plus 

• Demonstrated ability to work in a team environment 

• Must be authorized to work for any employer in the U.S 

Preferred Education, Experience, & Skills

• Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field  

• Experience with Security Technologies: 

• • Multifactor Authentication 
  • Encryption 
  • SIEM/SOAR 
  • Endpoint Detection and Response 

• Preferred Certifications

• Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ 

• Excellent organizational skills including the ability to balance conflicting priorities 

• Ability to work independently, remotely, and as part of a team 

Work Environment 

• This role is Remote with the potential for travel to client sites 

• Some on-call, shift, and evening work 

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

Originally posted on Himalayas