Duties/Responsibilities:

Each iDE cohort must be supported through the different stages of its lifecycle. Because there are multiple cohorts running across different countries on different timelines, these stages may overlap between cohorts.

Registration

• Create cohort branches in TalentLMS with admins for each one
• Setup school for registration in TalentLMS and Salesforce
• Create teacher and facilitator groups for each cohort
• Setup the cohort in the Registration Portal (Wordpress)

• set the cost and registration period
• update the registration form (WPForms)
• update the payment methods (country-specific)
• test entire process well in advance of open registration period

• Enroll schools in the cohort in Salesforce
• Assign appropriate Salesforce permissions to in-country leads for each cohort
• Troubleshooting registration issues with registrants
  • Inability to register (registration dates, school permissions, OTP WhatsApp or Email issues).
  • Inability to pay (payment gateway errors)
• Troubleshooting system integration issues (data synchronization)
• Create and update FAQ page for each new cohort, receiving input from in-country leads on areas of need and learning
• Import courses to Salesforce

Cohort Support

• Create weekly progress reports in Salesforce and check for errors
• Release course reports and results via TalentLMS user fields
• Export end-of-term results to Salesforce
• Troubleshoot synchronization issues between TalentLMS and Salesforce
• Develop scalable automation to identify synchronization issues
• Perform manual updates as necessary to support exceptional circumstances
• Meet with iDE team
• Collaborate with Edify HR & IT Teams regarding impacts to TalentLMS and/or Salesforce

End of Term/Cohort

• Create reports on end-of-term scores and review with iDE team for discrepancies
• Coordinate sharing of term results with teachers (via WhatsApp, Salesforce, or TalentLMS)
• Deactivate cohorts in Salesforce and delete branches in TalentLMS

General Systems Support

• Quality assurance of courses in our LMS system
• Data quality analysis
• Troubleshoot systems automation

Required Skills/Abilities:

• Personal values that align to Edify’s mission.
• Living example of servant leadership.
• Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines.
• Strong analytical and problem-solving skills.
• Excellent written, verbal and technology-based communication skills.
• Demonstrated ability to troubleshoot complex technical issues.
• Course design in an LMS system.
• Strong cross-cultural collaboration and communication skills.

Systems Knowledge Required:

• Required
  • LMS (TalentLMS preferred but not required)
  • Salesforce Flow
  • Wordpress
  • Zapier or similar workflow integration platform
  • Woo Commerce
• Preferred
  • PHP
  • Linux
  • MySQL

Education and Experience:

• B.S. in Computer Science, Engineering, Information Technology, or similar
• Two years of experience in the IT Field working in systems integration

Additional Information: Applications will be accepted for this position through September 30.

Originally posted on Himalayas