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TELUS
Canada · remote · CAD 98000-115000 annual
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our teamHere’s the impact you’ll make and what we’ll accomplish together
This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry.
What You'll Do
Strategic Project Leadership & Client Partnership
Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
Establish and maintain client-specific success criteria for long-term relationship excellence
Identify and mitigate risks to client satisfaction while developing proactive resolution strategies
Methodology Excellence & Team Coordination
Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance
Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts
Apply on source siteListed via Himalayas
Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership
Stakeholder Management & Solution Optimization
Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions
Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions
Control project scope based on contractual agreements while maintaining positive client relationships
Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients
Key Qualities We're Looking For
Project Leadership Excellence
Decisive under pressure - Make confident decisions even with uncertainties and identified risk levels
Influential communicator - Effectively influence both internal teams and client stakeholders
Adaptive presenter - Understand your audience and tailor communication style accordingly
Technical Acumen & Communication
Technical translator - Express complex technical concepts in clear, accessible terms
Positive team catalyst - Maintain optimism and keep teams engaged through challenging implementations
Process innovator - Proactively propose improvements to current processes and methodologies
Knowledge multiplier - Effectively transfer expertise and guide team members
Professional Excellence
Exceptional communicator - Demonstrate excellent written and verbal communication skills with experience presenting to senior management
Technology-savvy - Show demonstrated aptitude for technology and system development lifecycle understanding
Reliable performer - Consistently deliver results while remaining flexible and adaptable in fast-paced environments
Multi-tasking expert - Successfully manage multiple priorities in challenging, dynamic environments
Technical Skills
Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field
10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation
Demonstrated aptitude for technology and system development lifecycle
Implementation methodology ownership and presentation experience
Proficiency in current computer technologies
Soft Skills
Ability to provide day-to-day guidance to implementation teams
Excellent written and verbal communication skills
Ability to express technical concepts clearly
Ability to influence people (internally and with clients)
Risk identification and mitigation strategy development
Collaborative working style with Project Managers and product development teams
Lead large-scale transformational projects that directly impact enterprise clients
Develop expertise in cutting-edge implementation methodologies and client relationship management
Work with talented project teams of approximately 10 professionals
Guide and support implementation professionals through complex projects
Drive methodology improvements and contribute to organizational excellence
Build meaningful relationships with enterprise clients during critical system transitions
Experience with pension administration software systems
Bilingualism would be considered an asset
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
Salary Range: $98,000 - $115,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Originally posted on Himalayas