About the role

We’re looking for an Implementation Manager to lead our growing segment of mid-market employers through the transition to Thatch – from initial planning through a successful transition to account management.

Moving from a traditional group health plan to an ICHRA, also known as CHOICE, is more than a technical implementation. It requires employers and plan administrators to adopt a new mindset, new processes, and a new way of communicating about benefits. You’ll serve as a trusted guide throughout that change, helping customers make informed decisions, prepare their teams, and deliver a smooth enrollment experience for employees.

This role is ideal for someone who runs exceptionally sharp processes, communicates clearly, and can bring order to complex, cross-functional work. You should be technically curious and comfortable working with data integrations, but you do not need to be an engineer. You’ll also develop deep expertise in health benefits and ICHRA, also known as CHOICE, – and will become a trusted advisor to your new customers.