Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference The Implementation Manager is the primary contact for the client, managing and coordinating a large volume of implementations of the HealthEquity product portfolio during peak times up to 200+ clients. This will include new and existing clients. Collaborates with internal partners (Sales, Technology teams, COBRA, Partner Managers, Relationship Management, Client Services and Employer Service Delivery, etc.) and external stakeholders (employers, brokers, and Health plan partners). What you’ll be doing - Manages ongoing communications, timelines, and deliverables meeting client expectations - Educates clients in how to manage, navigate their portals and plans and how that impacts the employee population - Conduit between the client, their broker, and internal partners in finding the right solutions - SME with all HealthEquity platforms and products including accurately documenting plan configuration requirements - Responsible for documenting and supporting file configurations - Guides internal team members in how to work with clients, and serves as SME about client implementation process, plan designs and options including funding and enrollment, as needed - Accelerates company growth by thinking beyond the norm and contributing new ideas - Supports teammates, serves as a sounding board, backing one another up as needed, mentoring new team members What you will need to be successful - 3-5 years of client service experience - 1-3 years of experience with special projects, possesses project management skills and effective project tracking - Bachelor’s degree or equivalent work experience - Always maintains a professional composure - Ability to work in a fast-paced, high stress and high-demand environment especially during peak times - Multi-tasking ability with an attention to detail - Capable to develop and maintain strong relationships - Passionate and dynamic about making a difference for our clients in their health plans - Adept at learning new products and services to deliver remarkable results consistently - Ability to transition quickly to new responsibilities and changes in process - Active listener, ability to ask probing questions and capable of influencing - Effective in written and verbal communications, able to offer professional coaching to our clients on effective use of our online tools - Capable to work independently, self-motivated and organized and can problem-solve complex problems - Prioritizes to accomplish work in a timely and successful manner This is a remote position. Salary Range $25.00 To $31.25 / hourBenefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: - Medical, dental, and vision - HSA contribution and match - Dependent care FSA match - Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year - Paid parental leave - 401(k) match - Personal and healthcare financial literacy programs - Ongoing education & tuition assistance - Gym and fitness reimbursement - Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.