• Job Type: Full-time, long-term contractor
• Workplace: Remote
• Schedule: Full-time, Monday to Friday 7:00 am - 4:00 pm or 8:00 am - 5:00 pm PST
• Compensation: $1,200 - $1,400/month

HireHawk connects skilled professionals with meaningful remote career opportunities at U.S. and Canadian companies across a wide range of industries. We believe strong talent is global, and we help candidates build stable remote careers with clear expectations, dedicated support, and high-quality client partnerships.

This opportunity supports a flooring retail and home improvement business that depends on accurate accounting, strong inventory visibility, and reliable financial data to make smart operational decisions.

About the Role

The Customer Service & Lead Intake Specialist will serve as a first point of contact for prospective and existing customers, primarily handling inbound phone calls and new lead inquiries for our client. The role is responsible for providing a professional and welcoming customer experience, answering basic questions about the company's services, gathering and qualifying lead information, and accurately entering customer and lead details into the company's system.

This individual will help ensure that incoming opportunities are properly captured, organized, and directed to the appropriate team member for follow-up. Because the role involves significant direct customer interaction, excellent spoken English, confidence on the phone, strong listening skills, and a customer-first attitude are essential.

Responsibilities

• Handle inbound calls and inquiries from prospective and existing customers professionally and courteously.
• Answer basic questions about the company’s flooring products, services, and processes.
• Gather and qualify lead information, including customer needs, project details, contact information, and timelines.
• Accurately enter and maintain customer and lead information in the company’s system.
• Route qualified leads and customer concerns to the appropriate team member and ensure timely follow-up.

Requirements

• Excellent spoken English, with clear pronunciation and the ability to communicate naturally and professionally with U.S.-based customers.
• 2+ years of experience in customer service, inbound sales, lead intake, receptionist, appointment-setting, or another customer-facing phone role.
• Strong phone etiquette and customer service skills, including the ability to build rapport quickly and represent the company professionally.