Production Support & Troubleshooting

• Monitor production interfaces proactively and drive permanent resolution of interface issues through root cause analysis and corrective action.
• Analyze, troubleshoot, and resolve issues related to HL7 messages, FHIR resources, APIs, authentication mechanisms, and data exchange workflows.
• Serve as an escalation point for complex integration and interoperability issues.
• Analyze integration workflows and data to identify opportunities for optimization, automation, and improved performance.
• Ensure integration solutions comply with organizational security, privacy, and data governance requirements.

Documentation & Process Improvement

• Develop and maintain interface documentation, testing plans, support procedures, and technical specifications.
• Create and maintain integration architecture documentation and data flow diagrams.
• Support system upgrades, application enhancements, and interoperability initiatives.
• Contribute to best practices and standards for interface development, support, and monitoring.
• Perform additional responsibilities as assigned to support evolving organizational needs.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, Statistics, or a related field; or an equivalent combination of education and experience.

Certifications

• Epic Bridges Certification required and must be maintained as a condition of employment.

Experience

• Minimum of 6 years of experience in an IT, systems integration, interface, or interoperability-related role.
• Experience supporting healthcare application integrations and data exchange between clinical systems and external partners.
• Hands-on experience supporting FHIR (Fast Healthcare Interoperability Resources) implementations and API-based healthcare integrations.
• Experience working with RESTful APIs, JSON, XML, web services, and healthcare interoperability technologies.
• Demonstrated experience troubleshooting and supporting healthcare interoperability solutions in production environments.
• Experience coordinating testing, implementation, cutover, and go-live support activities.

Knowledge, Skills & Abilities

• Strong analytical, technical, and troubleshooting skills in complex integration environments.
• Understanding of healthcare interoperability standards, including HL7 v2, FHIR, APIs, and modern integration architectures.
• Ability to analyze data, identify root causes, and communicate solutions effectively.
• Understanding of how business and operational requirements translate into technical integration designs.
• Strong coordination and project management skills across multiple teams and vendors.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, multi-stakeholder environment.
• Strong customer service orientation and commitment to operational excellence.

Preferred Qualifications

• Experience supporting Epic Bridges interfaces.
• Experience implementing and supporting Epic Interconnect, Epic FHIR APIs, SMART on FHIR, or other Epic interoperability solutions.
• Experience with interface engines and integration platforms.
• Experience supporting EHR integrations and third-party vendor connectivity.
• Experience with API management platforms such as Azure API Management, MuleSoft, Boomi, or similar technologies.
• Knowledge of OAuth 2.0, OpenID Connect, and API security best practices.
• Experience coordinating testing, cutover, and go-live activities for complex healthcare technology initiatives.
• Experience supporting population health, payer-provider, HIE, laboratory, pharmacy, or third-party healthcare integrations utilizing FHIR standards.
• Familiarity with cloud-based integration technologies and interoperability frameworks.

Why You'll Love Working With Us

• 100% Remote Work
• 100% Employer-Paid Medical Insurance
• Annual $1,500 HSA Contribution
• Generous PTO
• 403(b) Retirement Plan with Employer Contribution
• Professional Development & Education Assistance
• Mission-Driven Culture Focused on Community Health

Originally posted on Himalayas