Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

Location: Europe, remote

This is a fully remote opportunity with long-term engagement. We are open to both full-time and freelance cooperation models.

About this job:

We are looking for an experienced MS Dynamics Architect to join our team. As an integral part of our MS CRM practice, you will collaborate with cross-functional teams — business analysts, developers, and key stakeholders — to design, implement, and optimize Microsoft Dynamics 365 Customer Engagement (CRM) / Power Apps solutions. You'll play a pivotal role in assessing client needs, configuring CRM systems, and ensuring successful adoption and continued system effectiveness.

How you'll make an impact:

• Analyze project requirements and plan the implementation and delivery according to scope, deadline, and budget;
• Analyze product design and functionality, describe business processes and customer requirements;
• Create design, system, user, and procedural documentation;
• Configure and customize Dynamics 365 CRM applications, including entities, forms, views, workflows, business process flows, and dashboards;
• Leverage Power Platform components (Power Apps, Power Automate) to enhance CRM functionality and automate business processes;
• Run client workshops on business processes, business requirements, and system design;
• Architect solutions on a functional and technical level that will deliver high-quality results to meet the client's needs and use the features and functions correctly and effectively;
• Help the Sales team in pre-sales activities, respond to requests for proposals and invitations to tenders, and prepare and present demonstrations;
• Drive improvements forward for Microsoft Dynamics (CRM) installations using manufacturing best practices;
• Help plan and implement integrations of Microsoft Dynamics (CRM) with custom-built solutions; plan builds, releases, upgrades, and merging of patches;
• Review technical solutions, help troubleshoot production issues, and suggest fixes;
• Collaborate with system administrators and the IT team in planning, design, implementation, and testing of new and existing database configurations, as well as application updates;
• Work with team members, including developers, architects, and other consultants, to share knowledge and best practices;