About the opportunity Join an enterprise AI vision platform company to troubleshoot and resolve complex Kubernetes, infrastructure, and deployment challenges for high-impact video analytics software.

About our client Our client is an enterprise AI vision platform company specializing in high-impact video analytics software.

What you'll do

• Provide Tier 2 / Tier 3 technical support to enterprise customers.

• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.

• Reproduce customer environments and run tests to diagnose technical problems.

• Work directly with customers during technical discussions and troubleshooting sessions.

• Manage and resolve technical support tickets.

• Collaborate with Engineering, Sales, and Customer Success teams.

• Escalate complex issues and product bugs to Engineering and help drive them to resolution.

• Clearly communicate technical findings, workarounds, and resolutions to customers.

What you bring (must-haves)

• 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.

• Strong hands-on Kubernetes experience in production environments.

• At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.

• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.

• Experience working directly with customers in a technical capacity.

• Strong written and verbal English communication skills (conversational English is mandatory).

• Ability to independently investigate complex technical issues and collaborate with engineering teams.

• LATAM-based candidate available to work U.S. East Coast business hours.

Bonus points for (nice-to-haves)