Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. FireHydrant, a Freshworks company, extends this mission to modern engineering teams, helping them manage incidents, reduce downtime, and operate with confidence across organizations with cloud infrastructure, developer tooling, fintech, gaming, and e-commerce.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Lead Backend Engineer, you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll lead backend modules end-to-end, influence architecture across teams, and raise the bar on performance, stability, and code quality.

If you obsess over time and space complexity, love breaking down tough problems, and take pride in helping others level up—you’ll feel right at home.

Responsibilities

• Architect and build scalable backend services that handle millions of transactions reliably.
• Own the full development lifecycle: from high-level design to deployment and debugging.
• Write clean, modular, and testable code—optimized for both readability and performance.
• Apply deep OOPS concepts and design patterns to solve real-world engineering problems.
• Ensure systems are tuned for high availability, fault tolerance, and observability.
• Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast.
• Lead code reviews, mentor 2–3 engineers, and drive engineering best practices across the team. Elevate overall code quality.