Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

Must hold a property and casualty license in your state of residence

Must be willing to release property and casualty appointments (No need to release Health or Life appointments)

Must be able to work weekends.

This position is currently 30 hours.

Although 30 hours, this still qualifies you for benefits and PTO.

• Professionally handle a high volume of incoming calls including account, claim and general questions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Ability to effectively communicate with pet parents both verbally and in writing
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus

Qualifications:

• Two years of customer service or call center experience
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) • Demonstrated passion for excellence with respect to treating and caring for pet parents• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding