• Partner with implementation teams, partners, and customer resources during onboarding and major initiatives.

• Provide oversight and technical direction without necessarily owning day-to-day project management.

• Support complex troubleshooting and act as an escalation point for architectural issues.

• Validate solutions against desired outcomes and architectural intent.

Customer Success, Adoption & Value Realization

• Proactively drive customer outcomes by increasing adoption and effective usage of current entitlements, ensuring customers realize measurable value from the solutions they already own.

• Identifyand remove adoption or consumption blockers (process, technical, or organizational), partnering with customer stakeholders and internal teams to accelerate progress.

• Translate customerobjectivesinto a practical adoption roadmap (milestones, success criteria, operational readiness) that supports renewal health and long-term stickiness.

• Spot and qualify expansion opportunities by connecting customer initiatives and emerging use cases toadditionalsolution capabilities, andcoordinatewith account teams to pursue growth paths responsibly.

Internal Collaboration & Enablement

• Collaborate with Sales, Customer Success, Product, Support, and Engineering teams.

• Provide customer feedback to influence product direction and roadmap alignment.

• Share patterns, lessons learned, and best practices across the Lighthouse team.

• Contribute to internal documentation,enablementcontent, and architectural standards.

What will you bring toOmnissa?

• 8+ years of experience in technical consulting, solution architecture, or enterprise IT roles.

• Strong background in designing and supporting complex enterprise solutions.

• Experience working directly with customers in advisory or pre/post-sales technical roles.

• Ability to explain complex technical concepts to both technical and non-technical audiences.

• Proven ability tooperateindependently with executive-level customers.

• Strong problem-solving, communication, and relationship management skills.

Preferred Qualifications

• Experience supporting large, complex enterprise accounts.

• Familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations, etc.).

• Experience influencing technical decisions without direct authority.

• Prior experience in Customer Success, Architecture, or Professional Services organizations.

Success in This Role Looks Like

• Customers trust you as a strategic technical partner, not just a support resource.

• Architectures arewell-designed, resilient, and aligned to customer business goals.

• Technical risks areanticipatedand addressed before becoming escalations.

• Customers adopt solutions successfully and continue to expandusageover time.

• Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.

Location: USA
Location Type:Remote
Travel Expectations:None
Compensation: The typical base salary for this role is betweenUSD $159,412 - 332,125 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation,Omnissaoffers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance,paid-timeoff, growth opportunities, and more.

Omnissais an EqualEmploymentOpportunitycompanyandProhibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions atOmnissaare based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate.Omnissawill not tolerate discrimination or harassment based on any of these characteristics.Omnissawelcomes applicants of all ages.Omnissawill provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal,stateand local law.