• Shift: Mon-Fri 8a-5p CST (must work 1 late night per week at the employee's discretion from 10a-7pm CST)

Brief Description:

Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resources, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.

Specific job duties:

• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching relation to the use of products 75 %