Resource Management, Reporting & Administration

• Monitor consultant utilisation, capacity, and time recording, providing visibility of workloads and supporting effective resource planning.

• Produce operational reports and management information, maintaining accurate records that support governance, planning, and continuous improvement across the Managed Application Services function.

Service Administration & Governance

• Own the triage, prioritisation, and coordination of requests within Salesforce Service Cloud, ensuring work is accurately assigned, tracked, and progressed.

• Maintain clear oversight of work in progress, ensuring tickets, activities, and delivery information are kept up to date and aligned with agreed processes.

What You Bring

Essential:

• Strong organisational, planning, and administrative skills.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities, deadlines, and changing customer requirements.
• Strong stakeholder management skills, with the ability to build effective working relationships across teams.
• Experience producing operational reporting and management information to support business decision-making (dashboards).
• An understanding of resource planning, workload management, and utilisation tracking.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience using collaboration tools such as Microsoft Teams, Confluence, and SharePoint.

Desirable:

• Experience working within SaaS, technology, professional services, or customer support environments.
• Experience using ticketing, service management, or case management platforms, such as Salesforce Service Cloud.
• An understanding of service delivery, managed services, or customer support operations.

Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application.

Interview Process:

We aim to keep our interview process transparent, fair, and respectful of your time. While steps may vary slightly by role, you can typically expect:

• Initial chat: A conversation with a member of our Talent team to learn more about your background, motivations, and answer any initial questions.
• Senior Team Member interview: A discussion focused on motivation, working style and culture fit.
• Final interview: A role-focused discussion exploring your experience, skills, and how you approach real-world scenarios relevant to the role.
• Offer: If successful, we’ll move quickly to share an offer and next steps.

We’re happy to make reasonable adjustments at any stage of the process — just let us know what you need.

Why join Evotix?

• Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
• Time to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing.
• Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance.
• Growth Opportunities: Educational benefits to help you keep learning and growing.
• Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.

Ready to Make a Difference?
If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you!

Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.

Originally posted on Himalayas