📋 Description

• Lead and develop IT Operations in San Francisco Hub by coaching and supporting the San Francisco IT
• Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new
• Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to
• Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access
• Partner cross-functionally with teams across the business to understand their needs, solve problems
• Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize

🎯 Requirements

• 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities
• 5+ years of direct IT support experience
• Experience working with remote teams, multiple offices, and different time zones
• Ability to partner with both technical and non-technical collaborators on a global level
• Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS

🎁 Benefits

• Equity and competitive compensation package
• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and family planning support
• Mental health and wellness benefits
• Paid time off and holidays; PTO with manager approval