Quality, Compliance & Risk Management

• Embed quality and risk management frameworks within daily operations.
• Partner with Compliance to support regulatory exams, client audits, and underwriter reviews.
• Ensure timely corrective action and remediation plans for audit findings and operational risks.
• Track and reduce error rates, rework, customer complaints, and operational losses.
• Ensure strong internal controls across settlement, funding, recording, and post-closing processes.

Client & Stakeholder Management

• Serve as an operational partner for key clients, lenders, and underwriters.
• Provide operational insights, performance reporting, and risk assessments to internal and external stakeholders.
• Support client onboarding, implementation, and ongoing relationship management from an operational perspective.
• Collaborate cross-functionally with Sales, Customer Success, Compliance, Legal, and Vendor Management teams.

Financial & Performance Management

• Own operational KPIs, dashboards, and management reporting.
• Support budgeting, cost management, and productivity optimization initiatives.
• Analyze volume trends, capacity utilization, and cost drivers to inform strategic decisions.
• Drive continuous improvement to balance cost, quality, speed, and customer experience.

Education

• Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred).

Experience

• 8–12 years of progressive experience in Title, Escrow, or Settlement Services operations.
• Demonstrated experience leading scaled operations, complex workflows, and cross-functional initiatives.
• Experience working with national title underwriters, large lenders, or institutional clients preferred.

Knowledge & Skills

• Deep understanding of:
  • Title search, examination, curative, and closing operations
  • Escrow, funding, recording, and post-closing processes
  • Title insurance underwriting concepts
  • ALTA Best Practices, RESPA, and state-specific regulatory requirements
  • Quality assurance, audit, and risk control frameworks
• Strong people leadership, coaching, and stakeholder management skills
• Data-driven mindset with strong analytical and problem-solving capabilities
• Experience with title/settlement systems (e.g., ResWare, Qualia, or proprietary platforms)
• Excellent written and verbal communication skills
• Ability to operate effectively in a fast-paced, high-volume, regulated environment

ARE YOU READY TO WORK AT ALTISOURCE?

• Are you a natural helper who loves working through people’s problems to find the best solution?

• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Originally posted on Himalayas