Integration & Data Engineering

• Oversee the Integration Specialists responsible for configuring Single Sign-On (SSO), API connections, and complex historical data imports.
• Manage the Integration Specialists to establish, monitor, and troubleshoot automated data pipelines for both new implementations and active clients.
• Ensure all technical setups adhere to strict data security and compliance standards.

System Operations

• Supervise the System Operations team responsible for the transactional provisioning of new accounts, feature toggling, and backend environment configuration.
• Drive aggressive automation initiatives to reduce manual account provisioning time from hours to minutes.

Internal SLA Management & Triage

• Act as a shared service to the Implementation and Support teams, receiving technical work tickets from these front-line groups.
• Establish and rigorously enforce internal Service Level Agreements (SLAs) so Implementation Managers know exactly when a data feed or integration will be completed.

Escalations & Tooling

• Serve as the highest point of escalation for broken integrations, failed data syncs, or critical provisioning errors.
• Partner with Product and Engineering to request better internal administrative tools or API enhancements based on the friction your team experiences.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience.
• 5+ years of experience in technical services, systems integration, or implementation engineering, including 2+ years in a people-management or team-lead capacity.
• Strong working knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST APIs, SFTP, and data migration practices.
• Experience managing technical SLAs and ticket-driven support operations (Zendesk, Jira, ServiceNow, or similar).
• Proven ability to communicate complex technical concepts to non-technical stakeholders, including Sales, Customer Success, and client IT teams.
• Experience partnering with Sales/Go-To-Market teams on technical presale support is a plus.
• Experience in a SaaS or multifamily/commercial real estate environment is a plus.

Job Expectations

• Ability to use standard business equipment and technology with or without accommodation.
• Ability to travel occasionally for enterprise client escalations or technology partner meetings, if required.

Note: This description is not an exhaustive list of responsibilities and skills for this role; other duties may be assigned. Management reserves the right to add or modify responsibilities at any time.

Target Salary range: $100,000 Base + Bonus

Grace Hill offers a robust suite of benefits, including health, dental and vision insurance, 401K, PTO, life insurance, disability insurance, and more.

We do not offer visa sponsorship or assistance. Applicants must be based in the US and authorized to work in the US at the time of hire.

Originally posted on Himalayas