Who We Are

Brolly Labs dba CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

What We're Looking For

Were looking for an experienced Medical Records Retrieval Specialist who is bold, assertive, and relentless in getting results. You know how to navigate complex retrieval processes, push through delays, and handle unresponsive facilities with confidence. If you're organized, phone-savvy, and detail-oriented, we want to hear from you.

Who You Are

• Minimum of 2 years of hands-on experience in medical records retrieval, ideally supporting law firms or legal cases.
• Proven ability to handle pushback from facilities and persistently follow up until documents are received.
• Strong communication skills: assertive, confident, and effective on the phone.
• Excellent organizational and administrative abilities; able to juggle multiple requests, prioritize follow-ups, and stay detail-oriented.
• Familiarity with ROI (Release of Information) portals such as ChartSwap, MRO, Sharecare, CIOX, or similar.
• Proficient in case management tools, spreadsheets, document tracking systems, and general productivity software.
• Solid understanding of HIPAA compliance and best practices for handling PHI (Protected Health Information).

What You'll Do:

As a Medical Records Request Agent, you will:

• Prepare and submit records requests on behalf of law firms, ensuring proper documentation is included and complete.
• Send faxes or upload documents to facilities or through ROI portals depending on their process.
• Call medical facilities and hospitals to follow up on requests, clarify missing info, and handle delays with persistence.
• Push back when needed, ask the right questions, and escalate unresponsive or difficult cases to ensure progress.
• Track and update all request statuses in internal systems, maintaining thorough and accurate documentation.