Performance Monitoring & Continuous Improvement

• Track and analyze key metrics, including turnaround times, report quality, and client satisfaction
• Identify trends and recommend process improvements
• Partner internally to enhance overall service delivery

Internal Collaboration

• Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams
• Support the rollout and ongoing management of national programs
• Provide feedback on client needs, service gaps, and market insights

Requirements

Qualifications

• 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors
• Experience working with TPAs, insurance carriers, and complex multi-state accounts
• Strong understanding of workers’ compensation claims processes preferred
• Excellent communication, presentation, and organizational skills
• Strong attention to detail and ability to manage multiple priorities

Key Competencies

• Relationship-driven with a strong client service mindset
• Proactive problem-solver with sound judgment
• Effective communicator across internal and external stakeholders
• Highly organized with the ability to manage multiple accounts
• Collaborative and team-oriented

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Originally posted on Himalayas