What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Contribute to improving user interactions with the network and related services to support a seamless customer experience.
• Assist in the design, configuration, and deployment of network solutions and improvements under the guidance of senior engineers.
• Support coordination with network vendors, consultants, and service providers to ensure timely delivery, maintenance, and integration of network components.
• Configure and maintain firewalls, routing, and switching protocols to optimize network performance and security.
• Implement and monitor network systems to maintain optimal performance, identify potential risks, and assist in resolving technical issues.
• Support the management of physical and virtual network infrastructure, assisting with upgrades, enhancements, capacity planning, and system integration.
• Maintain accurate and up-to-date network documentation, ensuring alignment with IT security and compliance requirements.
• Perform scheduled maintenance, system updates, and audits to minimize downtime and support operational stability.
• Troubleshoot, prioritize, and resolve network incidents in collaboration with other IT and business teams.
• Assist in disaster recovery and business continuity initiatives to support network reliability and recovery capabilities.
• Participate in capacity planning discussions by analyzing utilization trends and providing input on scalability improvements.
• Contribute to IT Operations and acquisition activities by supporting assessments and network integration efforts at new or merging sites.
• Collaborate with vendors and service providers as needed to resolve technical issues and ensure reliable network operations.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• Bachelor’s degree in Technology, Computer Science, or a related field preferred.
• 3+ years’ relevant industry experience in network engineering, with hands-on experience in a fast-paced, high-energy environment.
• At least one advanced network certification is preferred in CCNP, CCIE, ECMS, etc.
• Expertise in supporting and managing large enterprise networks, ideally in a 24/7 operational setting.
• Strong preference for candidates with Cisco Meraki, Fortinet, and Ubiquiti experience.
• Familiarity with ITIL standards and IT Security compliance requirements.
• Ability to visualize, design, and troubleshoot complex systems easily.
• Exceptional written and verbal communication skills, with the ability to present technical information effectively to various audiences and establish rapport.
• Ability to work effectively with stakeholders at all levels, displaying tact, empathy, and professionalism.
• Strong analytical thinking, with robust problem-solving abilities.

Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.

Originally posted on Himalayas