Non-Essential Functions of the Job:

• None identified at this time

POSITION SPECIFICATIONS AND REQUIREMENTS:

Previous Experience:

Desired:

• 1+ years of experience in Direct Customer relations preferably in higher education service environment
• 1+ years of experience working with enterprise software systems, telephonic systems, document imaging systems
• Demonstrated experience in problem solving/problem resolution
• Excellent oral, written, interpersonal and quantitative skills, demonstrating ability to communicate effectively with a diverse population, either online, via phone, or in person
• Demonstrated experience working in a high volume active environment calling for independent, proactive thinking skills
• Strong desire to be part of a very collaborative team centered environment which emphasizes creativity, out-of-the box thinking
• Demonstrated understanding of higher education academic policy and procedure requirements
• Demonstrated ability to maintain a supportive, calm service demeanor when dealing with upset or challenging students/clients
• Demonstrated knowledge and experience in using an Office suite of products including email, Outlook, excel, PowerPoint, etc.
• Experience in dealing with veterans/military related assistance guidelines

Machines, Tools, Equipment, Electronic Devices and Software: Administrative software, Office Suite, Document Management Systems

Contact with Students: Daily

Contact with Faculty and/or Staff: Daily

Contact with Community and Vendors: Periodically

Special Conditions of Employment: Position may require flexible hours particularly given extended hours of operation. Applicants for this position are subject to a background check.

The hiring range for this position is $18.00-$22.60. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.

• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at .

Originally posted on Himalayas