Technology & Process Improvement

• Create/implement/maintain dashboard and data visualizations that provide faculty and staff with actionable insights into student support and academic outcomes.
• Analyze student-level and aggregate data to identify patterns, trends, gaps, and opportunities for intervention or process improvement to effectively support informed decision-making and student outcomes.
• Help translate academic and student success priorities into operational plans, workflows, technology requirements, and measurable outcomes.
• Ensure that reporting and operational processes support timely, accurate, and actionable information for frontline staff and department leadership.
• Develop user documentation, training resources, and communication materials for new or enhanced technology solutions.

Data & Business Analysis

• Collect, analyze, and interpret student support data to identify trends and opportunities.
• Translate complex data into clear, actionable insights for department leaders and academic stakeholders.
• Establish and monitor key performance indicators related to advising, student support, projects, and operational effectiveness.
• Ensure data and reporting processes are accurate, consistent, and aligned with departmental needs.

Required Qualifications

• Bachelor's degree or the equivalent in terms of formal education and training in a related field.
• Experience in operations analysis, project management, business analysis, process improvement, higher education administration, student services, or related areas.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to translate business or operational needs into practical solutions.
• Experience working with technology systems, data, reporting tools, or process automation.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Higher education experience.
• Experience with student information systems, CRM platforms, advising technologies, case-management systems, or other higher education technology.
• Experience with project management methodologies and change management.
• Experience developing dashboards, reports, or data visualizations.
• Experience with process mapping, workflow automation, or continuous improvement methodologies.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation & Benefits

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

Originally posted on Himalayas