📋 Description

• Configure and maintain the tools used by the Technical Support department.
• Document, update, and communicate departmental procedures and operational documentation.
• Identify operational gaps and recommend process improvements and workflow optimizations.
• Provide recommendations to improve departmental efficiency and performance.
• Compile, analyze, and present individual and departmental performance metrics.
• Maintain operational dashboards and reporting.

🎯 Requirements

• College diploma (DEC) or university degree in a related field.
• 3–5 years of experience in technical support, customer support, or an operations-focused role.
• Strong Salesforce knowledge (power user experience is a significant asset).
• Experience with generative AI tools (ChatGPT, Claude, etc.) and AI automation platforms.
• Strong proficiency with Windows environments, Google Workspace, and office productivity tools.
• Excellent analytical, problem-solving, and process improvement skills.

🎁 Benefits

• Remote work and flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed