All Remote Jobs

Loading the current view.

The page is checking the latest available data.

Operations Manager

Philippines · remote · Salary not listed

Role overview

Are you someone who excels at leading teams, analyzing performance, and driving results? Do you take pride in coaching leaders and ensuring operations meet the highest standards? If that sounds like you, we’d love to hear from you!
ClearSource is seeking a driven Operations Manager to lead team performance, strengthen leadership capabilities, and ensure alignment with internal and client expectations.
What you will do as an Operations Manager

Define, refine, and communicate role expectations for all positions under management on a quarterly basis.
Facilitate ClearSource leadership training for new leaders and reinforce the model consistently across all leaders.
Develop and maintain highly visible KPI reports to track progress against program goals for both production and supervisory teams.
Update the People Analyzer for all direct reports on a weekly basis.
Lead a weekly team meeting with direct report leaders to:

Review production performance and results.
Conduct root cause analysis and drive issue resolution.
Identify and promote recognition opportunities for strong performance.

Conduct weekly one-on-one meetings with each direct report leader to:
- Review team performance using the People Analyzer.
- Ensure alignment on expectations and priorities.
- Evaluate and enhance job satisfaction.

Provide weekly coaching sessions to each direct report leader, focusing on leadership development and adherence to coaching best practices.
Oversee hiring and internal promotions by participating in interviews and/or evaluating recorded interview sessions.
Facilitate weekly quality calibration meetings with clients and take ownership of resolving identified issues.
Set clear expectations for support departments and monitor their performance against those standards.

Evaluate the effectiveness of technology, tools, and systems, and communicate improvement opportunities to IT or clients as needed.
Ensure onboarding and offboarding processes are properly executed in line with company standards.
Assess training effectiveness and collaborate with the Learning and Development team to address skill and knowledge gaps.

offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.We also offer:At , our mission is simple: —for our employees, our clients, and their customers. Our culture is built on a strong foundation of that shape everything we do:If these values , this is your chance to