📋 Description

• Provide day to day application support across the range of Supply Chain Modules for a variety of
• Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM
• Service Requests: Handle configuration changes, enhancements, and minor fixes as per client
• Client Communication: Provide timely updates on ticket progress and maintain clear documentation in
• Collaboration: Work closely with technical teams for integrations and customisations when required
• Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs

🎯 Requirements

• Minimum 3 years' experience as an application support analyst or similar role
• Experience in Oracle implementations and/or upgrades or support projects
• Experience of Supply Chain Modules including Procurement, Inventory Management, Order Management
• Good experience translating business requirements and design into functional solutions
• ITIL process knowledge
• Experienced user of Incident Management Systems

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through Strength in Balance & Leadership
• Flexible/remote working, understanding of life events and individual circumstances to achieve
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave