What you will do

• Process new prescriptions, refills, and discontinuations with a high level of accuracy
• Maintain complete and compliant patient medication profiles
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff
• Triage and resolve routine service inquiries, escalating complex issues appropriately
• Deliver exceptional customer service through clear communication and active listening
• Apply de-escalation techniques when supporting urgent or emotionally sensitive situations
• Meet service level, quality, productivity, and documentation standards
• Utilize pharmacy systems and internal tools to manage workflows and document activity
• Identify service issues and partner with operations leadership on resolution
• Participate in training, system updates, and continuous improvement initiatives

What we look for

• Experience as a Pharmacy Technician in a healthcare setting.
• A detail-oriented pharmacy technician who values accuracy and compliance
• Strong verbal and written communication skills with a calm, empathetic approach
• Ability to manage multiple priorities in a fast-paced, call-driven environment
• Experience working with pharmacy systems, patient records, or workflow platforms
• A customer-focused mindset with the ability to problem-solve efficiently
• Comfort handling sensitive patient and clinical information confidentially
• Adaptability to changing processes, systems, and priorities
• Strong organizational skills and attention to documentation standards
• A collaborative team player who partners effectively with pharmacists and peers

Why Pharmacy Technicians, PCO are important

Pharmacy Technicians, PCO are the backbone of our hospice pharmacy operations. They ensure accuracy, continuity, and responsiveness—allowing pharmacists to focus on clinical oversight while patients and hospice partners receive timely, compassionate support. Their work directly impacts patient safety, service quality, and the overall care experience.

Whatever it takes. Wherever it takes us.

Are you ready to soar with us?

Originally posted on Himalayas