Jira and Confluence Administration

• Administer Jira and Confluence day to day, including user access, permissions, project and board setup, issue types, fields and screens
• Configure and maintain workflows, filters, dashboards and automation rules in line with Ascent's Jira standards
• Maintain data integrity across projects through bulk updates, cleanup and enforcement of Ascent's Jira standards
• Support delivery teams with tooling questions, troubleshooting and hands-on guidance, and help run office hours and training sessions

Reporting

• Assemble the weekly executive project status report, sourcing updates from project leads, chasing missing or stale entries and preparing it for review and distribution
• Produce recurring reporting on the IT project pipeline, delivery health, intake volume and resource capacity
• Maintain PMO dashboards and reporting tools, and support the use of AI-assisted reporting and analysis

Methodology, Governance and Documentation

• Maintain PMO templates, standard operating procedures and process documentation, and keep the PMO Confluence space organized and current
• Support governance activities including risk register upkeep, change advisory board coordination and release tracking
• Apply and help enforce the delivery framework, quality gates and Agile ways of working across delivery teams

Meetings, Communication and Onboarding

• Organize, attend and document PMO and project meetings, capturing actions and following up until they close
• Maintain the PMO calendar and manage the PMO mailbox, taking the necessary response actions
• Support IT-wide communications, including the monthly newsletter, the weekly digest and the product update forum
• Coordinate onboarding and training for new project management staff, and maintain the supporting materials
• Perform other projects and PMO administrative support tasks as required

What You’ll Bring

• Three or more years of experience in project coordination, PMO operations or delivery support
• Hands-on Jira and Confluence administration experience, including permissions, workflow configuration, automation and reporting
• Working knowledge of Agile delivery practices and the software development lifecycle
• Comfortable using AI tools for reporting, analysis and documentation, with the judgment to review output before it is used
• Proficient in Microsoft 365, particularly Excel, PowerPoint, SharePoint and Teams
• Well versed in project management processes, governance and reporting
• Skilled at encouraging compliance with policy and procedure
• Strong ability to prioritize effectively, and to create, manage and meet deadlines
• Demonstrated ability to work with confidential and time sensitive information
• Ability to learn, understand and apply new processes and technologies
• Detail oriented with exceptional organizational skills
• Able to multi-task and prioritize work across competing demands
• Excellent oral and written communication
• Strong interpersonal and listening skills
• Talented at building and fostering collaborative relationships
• Self-directed, shows initiative and closes loops without being prompted
• Comfortable holding a standard and following up with people at all levels
• Strong and supportive team player

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay

Originally posted on Himalayas