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Program Manager - Education Sales

United States · remote · USD 60000-90000 annual

Role overview

Who We Are

StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.

Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list's #1 fastest-growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:

Position Description

Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage a large set of families and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.

Responsibilities

Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families.
Work with tutors to ensure tutoring programs are on track for success.
Grow the business through selling programs to new and existing customers using a consultative sales approach.
Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.

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Program Manager - Education Sales

Role overview

Who We Are

Position Description

Responsibilities

Qualifications

Benefits