Performance & Continuous Improvement

• Define program success metrics and KPIs; track and report on outcomes against targets.
• Proactively identify opportunities to improve processes and strengthen customer partnerships.
• Conduct post-program reviews to capture lessons learned.
• Contribute to scalable program management frameworks, templates, and best practices.
• Analyze program data to surface trends, risks, and opportunities for operational improvement.

Stakeholder Communication & Reporting

• Develop and deliver clear, concise program status updates tailored to both operational and executive audiences.
• Maintain a regular cadence of customer and internal communications.
• Prepare program reviews, executive briefings, and customer-facing reports that demonstrate program value and impact.

Requirements

• 5+ years of experience in program or project management, customer success, consulting, or related roles.
• Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion.
• Strong organizational skills with the ability to manage multiple programs simultaneously.
• Excellent communication and facilitation skills with experience engaging senior stakeholders.
• Proven track record of building and maintaining strong customer relationships.
• Analytical mindset with the ability to define metrics, measure progress, and report outcomes.

Nice to Haves

• PMP, PgMP, or equivalent project/program management certification.
• Experience working with municipal or government agency customers.
• Background in automated traffic enforcement, public safety technology, or SaaS/hardware service delivery.
• Familiarity with program management tools such as Smartsheet, Asana, or Monday.com.
• Experience with contract management and SLA oversight.

AI & Technology

Elovate encourages Program Managers to leverage AI tools to work more efficiently, communicate more effectively, and deliver greater value to customers.

• Use AI-assisted tools to streamline program documentation — status reports, RAID logs, executive summaries, and customer-facing communications.
• Leverage AI analytics to monitor program health, identify schedule risks early, and surface data-driven insights for customer reviews.
• Apply AI tools to synthesize customer feedback, meeting notes, and program data into actionable recommendations and lessons learned.
• Stay current on AI tools relevant to program management and customer success, bringing relevant capabilities to your workflows.
• Apply sound judgment when using AI-generated outputs — validating all customer-facing content before delivery.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

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Originally posted on Himalayas