📋 Description

• Manage customer programs from kickoff through launch and ongoing operations.
• Coordinate onboarding, access, data delivery, training, and launch-readiness.
• Engage customers to understand goals, monitor adoption, and drive value from data products.
• Serve as primary contact for program questions, triage issues, and coordinate cross-functional
• Track progress, risks, and actions; deliver concise updates to customers and internal stakeholders.
• Collaborate with Product, Engineering, Sales, Data Infrastructure, Marketing, Operations, and

🎯 Requirements

• Experience: 4+ years in program management, implementation, customer success, consulting, or
• Industry background: experience supporting utility, public-sector, or institutional customers
• Customer orientation: strong ability to understand objectives and drive adoption and outcomes.
• Technical aptitude: familiarity with data products, analytics platforms, APIs, enterprise software
• Program management: proven ability to manage multiple workstreams with detailed plans and risks.
• Communication: excellent written and verbal skills to engage technical and business stakeholders.

🎁 Benefits

• Annual salary: $85,000–$100,000 USD for the remote U.S. position.
• Remote work: Fully remote opportunity for candidates based in the United States.
• Professional growth: opportunity to develop professionally in a growing data-products business.
• Meaningful impact: contribute to technology supporting grid reliability and public safety.
• Collaborative environment: partner with Product, Engineering, Sales, Operations, Marketing
• Competitive compensation and comprehensive benefits.