Job Summary

Aptive is seeking a Project Manager to lead contract operations supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Healthcare Advancement and Partnerships (HAP) implementation of Section 129 of the Senator Elizabeth Dole 21st Century Veterans Healthcare and Benefits Improvement Act. The effort supports VA’s review and recognition of unpaid organizations and individuals that help Veterans, families and caregivers navigate VHA programs and services.

The Project Manager will serve as the primary day-to-day contractor lead, coordinating approximately 30 recognition requests per month and integrating technical review, applicant communication, quality assurance, audit and resource-development activities. This role is responsible for disciplined planning, performance monitoring, risk management, deliverable quality and clear communication with VA leadership.

The ideal candidate is a highly organized federal program manager who can establish repeatable workflows, maintain accountability across a multidisciplinary team and deliver accurate, timely results in a documentation-intensive environment.

Primary Responsibilities

• Serve as the primary contractor point of contact for day-to-day performance and coordinate activities across all contract functional areas.
• Develop and maintain the Monthly Review Work Plan, integrated schedules, workload forecasts, staffing plans and performance trackers.
• Prepare Monthly Status Reports that summarize accomplishments, upcoming activities, workload, risks, issues, decisions and corrective actions.
• Assign and monitor recognition requests through review, clarification, quality assurance and final recommendation stages.
• Establish and maintain governance routines, escalation paths, decision logs, action-item tracking and internal communication protocols.
• Monitor performance against required turnaround times, acceptance criteria and quality standards; implement recovery plans when needed.
• Identify operational, staffing, quality and compliance risks and coordinate practical mitigation strategies.
• Facilitate recurring team meetings, reviewer calibration sessions and leadership briefings.
• Coordinate with VA stakeholders while clearly distinguishing contractor recommendations from Government approval authority.
• Promote continuous improvement through workload analysis, root-cause analysis, lessons learned and refinement of SOPs, templates and checklists.

Minimum Qualifications