Job OverviewBaxter Planning is the market leader in Service Supply Chain software, helping many of the world's most recognizable companies optimize inventory, improve customer service, and maximize equipment uptime. As a Project Manager, you'll lead enterprise SaaS implementations that help global customers transform their service operations while partnering with experienced consultants, customer executives, and cross-functional teams. If you enjoy building customer relationships, solving complex business challenges, and delivering successful outcomes, we'd love to meet you.
Why Join Baxter Planning?At
Baxter Planning, we value Partnership, Passion, Courage, Intellectual Curiosity, and Creative Discontent. We're looking for people who enjoy collaborating with global customers, continuously improving how work gets done, and delivering measurable business outcomes. We offer a flexible remote work environment, competitive compensation and benefits, opportunities for professional growth, and the chance to work with some of the world's leading technology, manufacturing, medical device, aerospace, and industrial organizations.
ResponsibilitiesProject Leadership
- Lead multiple concurrent enterprise SaaS implementation projects from kickoff through stabilization.
- Develop and manage project plans, schedules, milestones, scope, risks, and customer deliverables.
- Coordinate internal and customer teams to ensure projects are delivered on time, within scope, and aligned to business objectives.
Customer Engagement
- Serve as the primary project management contact for assigned customers, building trusted relationships with stakeholders.
- Facilitate project meetings, establish clear expectations, communicate progress, and drive timely decisions.
- Proactively identify, communicate, and escalate project risks, issues, and dependencies.
Project Governance
- Prepare customer status reports, executive updates, and Steering Committee presentations.
- Maintain project documentation, RAID logs, action trackers, and implementation artifacts across project management platforms.
- Track project milestones and ensure deliverables and phase exit criteria are completed.
Continuous Improvement