Make clients successful

• Train lab staff on real workflows — accessioning, worklists, QC, reporting, patient portal — and adapt the training to how each lab actually operates.
• Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it.
• Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership.

Champion the platform

• Present and demo CrelioHealth confidently — to the client team that signed, and to the wider staff who did not choose it but must love it.
• Identify expansion opportunities during onboarding (additional modules, locations, or referrals) and hand them to the growth team — with incentives for you when they close.
• Feed what you learn on the ground back into product and our onboarding playbook, which you will help write.

What We Are Looking For (Must-haves)

• 4–7 years of project management experience, with at least 2 years implementing or onboarding software for external clients.
• Healthcare experience is required; hands-on time in a clinical laboratory or laboratory environment is strongly preferred — as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM).
• Fluency with lab operations concepts: specimen lifecycle, accessioning, QC/QA, instrument interfacing, CLIA/CAP context, HIPAA, and result reporting.
• Excellent presenter and communicator — comfortable running a room of skeptical clinicians, and equally comfortable on a video call with a solo lab owner.
• Structured and self-managing: you can run multiple concurrent onboardings remotely without anyone chasing you.
• Willingness to travel to client sites across the US; valid driver’s license and authorization to work in the United States.

Nice-to-haves

• Direct experience with an LIS/LIMS migration or go-live (any vendor).
• Familiarity with HL7v2 / FHIR interfaces, lab billing/RCM basics, or instrument middleware.
• Experience in customer success, solutions consulting, or pre-sales — anywhere you have had to win people over, not just manage tasks.
• PMP, CAPM, or Lean Six Sigma is welcome but not required — we care more about go-lives you have shipped than certificates you hold.
• Comfort using modern AI tools to work faster (drafting plans, summarizing calls, preparing training material) — with the judgment to know what still needs a human.

How We Hire

We know polished resumes and cover letters are easy to generate these days, so our process is built around watching you work rather than reading about it. After a screening call, you will do a live onboarding simulation based on a realistic lab scenario, and a short role-play where you present CrelioHealth to a (friendly but skeptical) “lab director.” No trick questions, no take-home busywork — just the actual job, compressed. We will respect your time and give you a decision quickly.

The Fine Print

CrelioHealth Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range above is a good-faith estimate for this posting and may vary based on experience, skills, and location within the US.

Originally posted on Himalayas