• Proactively identify project risks, issues, and dependencies and develop effective mitigation plans.
• Escalate concerns appropriately while maintaining focus on customer outcomes and project success.
• Resolve complex project challenges involving competing priorities, resource constraints, or changing business requirements.
• Maintain project momentum and accountability in fast-paced and evolving environments.

Operational Excellence

• Leverage project management best practices and implementation methodologies to drive consistent delivery outcomes.
• Conduct retrospectives and apply lessons learned to improve future project execution.
• Utilize project management, reporting, automation, analytics, and AI-enabled tools to enhance efficiency and visibility.
• Contribute to continuous improvement efforts that strengthen delivery excellence and customer satisfaction.

Required Qualifications

• 5+ years of experience leading enterprise SaaS implementations, technology deployments, digital transformation initiatives, or complex customer-facing projects.
• Proven experience delivering software implementation projects involving multiple stakeholders, business functions, and technical teams.
• Experience managing external customer-facing projects and serving as the primary project lead throughout the implementation lifecycle.
• Strong project planning, risk management, governance, and stakeholder management experience.
• Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments.
• Exceptional written, verbal, presentation, and facilitation skills.
• Experience influencing stakeholders across all organizational levels, including executive leadership.
• Proficiency with project management and collaboration platforms such as Smartsheet, Jira, Azure DevOps, Microsoft Project, Asana, Monday.com, or similar tools.

Preferred Qualifications

• PMP, Agile, Scrum Master, SAFe, PgMP, or equivalent certification.
• Experience leading enterprise software or SaaS implementations.
• Experience working with large, complex customers requiring coordination across multiple workstreams and stakeholder groups.
• Knowledge of systems integration, data migration, change management, and implementation methodologies.
• Experience utilizing AI-enabled project management, reporting, forecasting, or analytics tools.

Success in This Role

Successful candidates will demonstrate the ability to confidently lead enterprise implementation projects while building trust with customers and stakeholders. They will create structure in ambiguous situations, effectively manage competing priorities, and consistently drive projects toward successful outcomes.

The ideal candidate is highly organized, customer-focused, and proactive, with the executive presence and communication skills needed to guide enterprise customers through complex implementations while partnering effectively across cross-functional teams.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Benefits Include:

• Medical, dental, and vision insurance

• Remote-flexible workforce

• Wellness Programs

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Donations for Doers

• Pet insurance, legal and identity protection

• Tuition reimbursement program

Originally posted on Himalayas