Client Relationship Management

• Serve as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle.
• Build and maintain strong client relationships, addressing any concerns or issues promptly and professionally.
• Ensure client satisfaction by delivering high-quality project outcomes and exceeding client expectations.

Team Leadership and Development

• Lead and mentor project teams, fostering a culture of collaboration and continuous improvement.
• Provide guidance and support to team members, ensuring they have the necessary resources and training to excel in their roles.
• Maintain high levels of team engagement and morale, promoting a positive and productive work environment.

Strategic Planning and Execution

• Develop and execute project strategies aligned with organizational goals and client needs.
• Analyze project performance and market trends to inform strategic direction and continuous improvement.
• Ensure alignment of project strategies with the company's growth objectives and client satisfaction goals.

Knowledge, Skills, and Abilities (KSAs) Required

• Advanced Industry Understanding: Deep knowledge of MSP market dynamics, project management methodologies, and emerging trends.
• Strategic Visionary: Exceptional ability to develop long-term project strategies aligned with organizational goals.
• Leadership and Team Development: Proven track record in leading, mentoring, and developing project teams.
• Analytical and Data-Driven Decision Making: Strong competency in using data analytics to guide project strategy and improvements.
• Innovative Thinking: Ability to drive innovation within project management processes and offerings.

Technical Competencies Experience with:

• Experience with project management tools and methodologies.
• Proficiency in data analysis and reporting software.
• Familiarity with IT service management frameworks, preferably ITIL.
• 5+ years of IT or MSP related hands-on experience.
• 2+ years of practical experience within project management.

Certifications and Bonus Skills

• Six Sigma Green or Black Belt Certification, PMP Certification or technical certifications and experience is highly desirable.,
• Knowledge and skills in AWS, Azure, O365, Virtualization, and other technologies are a major bonus.
• Experience with M&A Integrations is also a bonus.

Role Logistics

• This is a full-time position.
• Days and hours of work are Monday through Friday, 8 AM – 5 PM.
• This position may require travel to client offices, industry events, and company locations on a minimal basis; travel locations will vary.

Originally posted on Himalayas