• Drive customer retention and identify upsell opportunities
• Responsible for account plan strategies that result in performance and/or improved customer experience
• Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
• Build relationships with strategic leadership level customer contacts
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
• Coordinate with business users and procurement to ensure timely renewals
• Identify Process inefficiencies and provides recommended solutions

Required Qualifications, Skills & Experience

• Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
• Experience with running a high volume of accounts
• 2-5 years working in an account management role providing tech solutions to large enterprises
• Ability to manage multiple systems and administration at once
• Has owned & exceeded a Quota
• Strong Forecasting and analytical skills
• Energetic, smart, dynamic, and strategic
• Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
• Ability to work effectively within a dynamic, fast paced and ever changing environment
• Good communicator with the ability to articulate a strong value proposition
• Meticulous attention to detail and high level of accountability are imperative
• Self-starter who can set and manage priorities
• Strong teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
• Bachelor degree is required

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

Originally posted on Himalayas