This is a remote position.

The Remote Client Concierge, or RCC, will act as a liaison between our mothers and internal subject matter experts, retrieving information, answering questions, and resolving any problems that our mothers might face with accuracy and efficiency.

RCCs will be genuinely excited to help our mothers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our RCCs will gather that constantly - and seek it out. Problem-solving comes naturally to a customer care specialist. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

The goal of a RCC is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.