Experience: 1~3 years (Jr), 3~5 years (intermediate)

Headcount : 1

Work location: GA, TN, FL, AL

Work type: 100% Remote

Base salary range (USD): Junior (1 ~ 3 years): 60~70k, Intermediate: (3 ~ 5 years) 70k~80k

Summary:
Provide exceptional customer service in the installation, servicing, and maintenance of company machines and related systems and peripherals. Provides professional and thorough training for customers and colleagues on the operation, maintenance, and programming of machines and systems, as well as develop and provide effective product demos for customers at various customer or partner sites, as well as at industry trade shows, both domestic and international. Provide professional technical support, both remotely and on-site.

Principal Accountabilities:
- Plan installations by coordinating customer support logistics and site preparation.
- Install company machines and systems, ensuring customer acceptance and satisfaction in a timely manner.
- Train customers and colleagues on proper operation, maintenance, programming and best practices of company machines and systems.
- Monitor customers workflow, work methods, processes, and utilization of company machines and systems.
- Recommend and oversee operational, process, utilization, or other improvements to achieve optimal performance of machines and systems.
- Provide all necessary services to customers and partners to ensure and maintain greatest customer satisfaction, as well as maximize company's business results.
- Provide technical support, preventive and corrective maintenance, machine and process audits and assessments, and other related services.
- Effectively troubleshoot and resolve machine, system, and process issues.
- Repair, upgrade, and retrofit machines and systems with company hardware, spare parts, and software solutions.
- Provide network and software installations and support as needed for company machines and systems.
- Provide installation, maintenance, and general technical support of KYA training and demo machines and systems.
- Collect and analyze machine and system data as needed.
- Complete professional, accurate, and effective technical, installation, training, evaluation, demo and expense reports in accord with company and guidelines and policies.
- Provide exceptional support and collaboration to direct and indirect sales channels in all pre and post-sales activities, teleconferences, elaboration and preparation of proposals and quotations, demos, and evaluations.